AI chatbot for instant
customer support

frej.ai is a platform that focuses on developing intelligent chatbots. Our chatbots use artificial intelligence (AI) to efficiently manage customer interactions, automate customer service, and provide tailored solutions. With frej.ai, businesses can enhance customer engagement and improve customer satisfaction effectively.

Your chatbot is based on your company’s own information and data, allowing the bot to understand common questions in a contextual manner. The chatbot easily integrates into your website and continuously learns from new interactions. This makes frej.ai an effective solution for improving customer service and increasing customer satisfaction.

frej.ai is designed to complement and support your customer service rather than completely replace it. The chatbot can handle common queries and repetitive tasks, freeing up resources for your team to focus on more complex issues and personalized customer interactions.

By automating basic questions and answers, frej.ai can improve response times and customer satisfaction. This creates a balanced and efficient customer service experience.

frej.ai is versatile and can be used across various industries, such as e-commerce, customer service, healthcare, tourism, and education. The platform is easily customizable to meet the specific needs and requirements of different businesses, regardless of size or sector.

Yes, frej.ai can be tailored to fit your company’s unique needs. You can customize the chatbot’s responses, tone, and style, as well as integrate it with other systems and tools you use. This allows the bot to reflect your brand and optimize the customer experience.

Well, yes and no. The chatbot is designed to be AI first and completely autonomous. Therfore we do not offer human chat on our platform.

However, with Handoff enabled the chatbot can when necessary hand off the conversation to you or your customer support team through other channels.

The knowledge base is the information the chatbot uses to generate answers. It contains your company's data, which both trains the bot and shapes its tone.

When your chatbot first is created, we automatically generate an initial knowledge base using publicly available information about your company. You can keep, edit, or replace this as you prefer.

The chatbot is pre-trained to be a natural part of your customer service team. Just like a human it has all necessary general knowledge, but it also knows what's part of the mission and what's not.

To train the chatbot on your data, add information to the knowledge base, then start chatting and refine responses by updating that information.

For best results keep your content clear, well-structured, and free of contradictions.

Besides your own information, the chatbot have access to publicly available information on the internet. The latter is useful for large websites with lots of data.

You can also connect live systems (CRM, booking platforms, order systems, etc.) so the chatbot can fetch customer- or transaction-specific data in real time.

With the Professional pricing plan we help you gather and build your knowledge base for best performance.

There are two subscription options available: Standard and Professional.

The Standard plan, priced at €79 per month, offers 2,000 messages, which is sufficient for most small businesses. If your company requires a higher message volume, specialized integrations, or extended support, consider the Professional plan for €129 per month.

Additionally, you can enable Automatic Top-Off, allowing you to refill 1,000 messages for just €15—ensuring that you only pay for what you use.

We also provide completely tailored solutions to meet your business needs. Feel free to reach out to our sales team for a personalized quote.

Yes, frej.ai offers a free trial so you can test the platform and its features for 14 days. This gives you the opportunity to see how the chatbot works in practice and customize it to your needs.

No, frej.ai does not have a commitment period. You can easily start and end your subscription without any long-term obligations. This gives you the flexibility to tailor the service to your company’s needs. If you have questions about your subscription or want more information, feel free to contact our sales team.

You install the chatbot by copying a code snippet from the dashboard into the <head> section of your website. This is a quick and easy task for most CMS-based websites, but you might need assistance from you web developer.

Yes, the chatbot works on all websites where you can install the code snippet.

The implementation of frej.ai is quick and straightforward. Most companies can get started within a few minutes, depending on the extent of customization and integration. Our team is available to support you throughout the process and ensure a smooth launch.

After launch, frej.ai provides ongoing support and maintenance. You have access to our customer support to resolve any issues and get assistance with system updates and improvements.

Do you need extended support and onboarding assistance? Take a look at our Professional plan.

Absolutely, frej.ai prioritizes security and privacy. We use advanced security measures to protect your data and comply with relevant laws and regulations like GDPR. You can trust that your customers' information is handled securely and responsibly.